ZEISS Smart Services

Connect to the Future of Service.

In the age of industry 4.0, connectivity is key. Unlock the full potential of your ZEISS measuring solutions – and maximize their capability – with the new ZEISS Smart Services, our new digitally enhanced service options. Be a part of ZEISS Smart Services and participate in the continuous further development of the product. All you need for next-level uptime and productivity is a subscription.

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Achieve optimal uptime with full transparency and real-time access to expert ZEISS support.

ZEISS Smart Services Dashboard

Manage Capability on the Move.

Monitor the performance of your ZEISS metrology solutions in realtime - wherever you are. The Smart Services Dashboard provides a clear overview of all the KPIs you need for swift, effective management.

Overview of the status of all your measuring devices, e.g. monitoring of temperature and collisions of a coordinate measuring machine.
Information about the workload of your coordinate measuring machine
Transparent planning for the next maintenance and calibration.
E-mail notification, as needed, when the condition of your coordinate measuring machine changes.
Ticket creation for troubleshooting - directly via the ZEISS Smart Services Dashboard.

ZEISS Smart Services Remote Health Check

Your Service one Klick Away.

Receive a proactive analysis and diagnosis summarized in a protocol and the derivation of predictive recommendations by ZEISS experts remotely about the condition of certain mechanical and electronic components on your coordinate measuring machine.

Benefit from the planned Remote Health Check two times a year:

As a preventive inspection of electrical and mechanical components on the coordinate measuring machine. Recommendations and protocols will then be sent to you afterwards.
Shortly before maintenance to make the service more effective and to make your coordinate measuring machine available to use more quickly.

ZEISS Smart Services Remote Service

Benefit from ZEISS Smart Services Remote Service anytime.

In the event of a failure, the device is repaired by ZEISS Smart Services Remote Service or the cause is identified in order to complete the on-site repair more effectively and quickly.

Maximum Transparency

We take data privacy as seriously as you do. Here is a full list of the data we store and exchange via our connectivity solution.

Operator PC

PC name

Hardware data

Operating system

Metrology software

Main version

Patch version

Patch number

License data

Installed service pack

NOTE: No personal or customer-specific data such as user data, measurement results or programs are transferred. Any changes require your prior consent.

CMM control

Serial number

Firmware revision

Type of control panel

CMM type

Operation mode

Temperatures

Collision data

Long-term data: Complete driving performance of all stylu, operating hours, accelerations, tavel paths

Operating system

Error messages

Your ZEISS Smart Services Starter Kit

All new ZEISS devices (ZEISS PRISMO, ZEISS ACCURA, ZEISS CenterMax, ZEISS GageMax) can benefit from the ZEISS Smart Services Starter Kit. Retrofitting is also possible with most current measurement solutions - contact us and find out more.